Doctors with Email

I wanted to get my first medical checkup since arriving in California, so I asked a friend for a referral. The doctor herself seemed fine, but:
* they required two appointments to get a checkup, since so many patients bail before the appointment (this in retrospect was a bad sign)
* they required a second visit for routine blood tests, and there was a 45 minute wait to get blood drawn
* when I called to make the real checkup appointment, I spent over 30 minutes on hold, and then gave up
That was enough. After some research, I found that the Palo Alto Medical Foundation has a service where you can make appointments and review test results online. That sounds perfect — no time on hold. They also have a nice online physician lookup service so you can find doctors who are taking new patients.
Thank you PAMF, this is customer service for the 21st century.

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