Fry’s Austin has been holding my computer hostage

Fry’s in Austin still has my laptop computer. I bought the Fujitsu touchpad in Austin before I moved to California. When I was in Austin two weeks ago, the computer stopped charging. I’d had problems with the internal part of the power connector on Fujitsu laptops before, so I figured that’s what it was, and took it into Fry’s. The friendly service person said they would look into it. If they were done by Monday afternoon while I was leaving town, they’d let me know and I’d pick it up. Otherwise they’d send it to me in Austin.
A week goes by. No computer. I called them last weekend. They had diagnosed the problem on Thursday. It was the power adapter failing, not the inside part. They were waiting for me to pay an $89 diagnostic fee. They hadn’t called to tell me that’s why they waiting.
The service person said that they might have the part in stock, and that she’d be willing to go check. At that point, I made the mistake of asking her to look for the power adapter, but to ship without the power adapter if it was not in stock.
A week later I call Fry’s again. Turns out the power adapter was not in stock. So, Fry’s kept the computer, did not ship it, and didn’t notify me. The service person I talked to this weekend promised she is going to ship the computer, although Fry’s has a policy not to ship computers (now they tell me??). The service person told me they are not charging me for the shipping, not because they want to waive the fee to apologize for bad service, but because they forgot to put the shipping charges on e.arlier. The service rep was not apologetic at all. She sounded quite annoyed that I had the nerve to want my computer back, and pleased with the level of incompetence they had managed to achieve so far.

Leave a Reply

Your email address will not be published.