After so much the well-deserved criticism of companies that reward their fans and customers with legal hassles, it’s good to see an example of a company that did the right thing. About a month ago, CNN acquired the Twitter account that posted CNN breaking headlines and hired James Cox, who had created the feed as a personal project, as a consultant. The Twitter feed, which James had originally set up to run headlines to his cellphone, was pushing a million followers. It might be within CNN’s legal rights to yank the name and kill the project – instead they realized that James set up a valuable service, so they took it over and are rewarding James for his good work that benefited CNN. Great example of loving your lead customers.